To process your order and to provide you with the best possible service, we require your name, contact information, billing and delivery address.
All goods are priced in Pounds Sterling (£).
Polish Art Pottery is not registered for UK VAT.
Prices do not include postage and packing, this will be charged as an additional cost on all orders.
We will not ask for your payment details on this website.
To guarantee the highest security for your credit or debit card details we process all card payments using Paypal online payment system. Please note, you do not need to have a registered account with Paypal to make a payment.
We also accept payments through bank transfer from all major UK banks. Please note that all transfer fees shall be borne by you. When making the transfer, the order number and your full name, as stated when placing the order, must be given as a reference. The transfer must be made within a period of three (3) working days, otherwise the order will be cancelled.
You may cancel your order prior to despatch without any additional costs. Title to the goods will pass to you on payment in full of the price of the goods.
All orders will normally be despatched within three (3) working days from receiving a payment.
The goods will be delivered at the address provided on the order form. It is advised to indicate a contact telephone number.
The despatch amount is determined by the parcel weight and the destination country.
Within UK Mainland, charges for parcels of weight up to 2 kg are based on the cost of the Royal Mail Recorded Signed For first class delivery and £1 surcharge for packaging. Deliveries of parcels of weight over 2 kg are subject to a flat carrier charge of £9.50.
Delivery charges for orders to be delivered outside UK Mainland are subject to a separate quote. Prior to despatch, we will contact you to agree the despatch amount and further arrangements. The payment will be requested upon receiving an e-invoice.
Please advise us if you do not receive your item(s) within seven (7) days of placing your order so that we can trace the parcel.
All goods are available for a personal collection from our shop located at 65 Essex Road in London, Islington. The payment will be requested upon collection which should take place within five (5) days from placing the order.
All items are carefully checked before despatch.
If the goods are damaged in-transit, please sign the carriers’ delivery note `Damaged' and notify us immediately (please attach pictures). Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund.
Goods that are not acceptable for any other reason may be returned within seven (7) days for a refund or replacement, but in all cases you must contact us first for authorisation. Goods will be returned at your expense and will be subject to a 20% re-stocking charge. Please note, we will only accept returned goods in 'as new' condition.
Polish Art Pottery endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, however, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, please put this in writing and send to us via e-mail or via our contact form. Any complaint received will be acknowledged via e-mail or via phone within five (5) working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
